Automation solutions
- Lead routing, notifications, approvals across CRM and chat.
- Document generation, eSign, invoice and reconciliation flows.
- Ticket assignment, SLA escalations, customer communications.
- Data sync between CRM, billing, ERP, support, analytics.
- AI assistants for FAQs, knowledge bases, internal workflows.
- Process dashboards with KPIs, alerts, and optimization suggestions.
IT care
- AMC & break-fix support
- Performance audits
- Security reviews
- Uptime monitoring
- Helpdesk & remote support
- Reports & recommendations
Support tiers
- Essential: 8x5 coverage, monthly reviews.
- Growth: 12x6 coverage, proactive automation roadmap.
- Mission Critical: 24/7 coverage, on-call engineers, quarterly innovation roadmap.
Reporting cadence
- Weekly health snapshots
- Monthly SLA & automation metrics
- Quarterly optimization workshops
Tool coverage
CRMs (Zoho, HubSpot, Salesforce), ticketing (Freshdesk, Zendesk), productivity (Google Workspace, Microsoft 365), messaging (Slack, Teams), cloud (AWS, DO).
Governance
SOPs, runbooks, escalation matrices, vendor coordination, change management, asset registry maintenance.